Our client, an important sports gaming house, is looking for a Customer Support Agent to join their team.
Key Responsibilities Respond to customer queries in a timely and accurate way, via phone, email, social media or chat Identify and assess customers’ needs to achieve satisfaction Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution Direct unresolved requests and issues to internal departments and follow up to ensure resolution Update our internal databases with information and record inquiries, comments and complaints Enhance customer experience...