About the Team:Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners and creators. […]
Responsibilities: - Lead coordinated responses to service escalations, safety, and integrity-related issues across multiple channels (customer contacts, social media, leadership, and external sources). Establish and refine operational processes for rapid issue resolution.- Act as the single point of contact (SPOC) for business account managers, ensuring seamless communication and resolution of escalations. […]
Regularly report insights...