Your mission is to lead our Business support team. As the Regional Lead of CS Operations for the Americas, you’ll report directly to the Head of Business Customer Support and lead our regional business teams, while cooperating with our outsourcing teams, as well as the various CS support functions like Training, WFM, QA, and more. […]
You'll partner directly with the teams building key elements of the Americas customer experience as they cover topics such as help content creation, self-serve support, channels offered, support tooling, workflow management, related ops processes, operational reporting...